SCHOOLFURN goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Full details of your consumer rights may be found at www.consumerlaw.gov.au.
Warranty Against Defects
1. Our warranties against defects and remedies under these warranties are in addition to other rights and remedies of the purchaser under the Australian Consumer Law. Should your product be defective, you may choose to make a claim under the Australian Consumer Law or with SCHOOLFURN.
Exclusions (subject to the Australian Consumer Law)
2. To the maximum extent permitted by law, and subject to the Australian Consumer Law, SCHOOLFURN is not liable, whether in contract, tort (including negligence), under any statute or otherwise, for or in respect of:
2.1. normal wear and tear (refer to the Caring for Your Furniture below). In this regard, please note that the following may occur as a result of natural and normal usage: (a) leathers and fabrics will fade and crease; (b) foam and fillings will soften and form the shape of the user over time;
2.2. damage caused by spills such as acid, solvents, dyes or other corrosive materials, ink, paint, or bodily fluids;
2.3. damage caused by improper cleaning, negligence, treatment of the product with chemicals, exposing the product to the sun, extreme heat or bright light such as lamps, or otherwise caused by your acts and/or omissions; or
2.4. the cost of transporting the Product to and/or from the specified place of repair or replacement.
3. The warranty against defects is not transferable. It is limited to the original purchaser specified in the original Sales Order. The warranty against defects only applies to products that are used for normal domestic purposes and excludes products used for commercial purposes.
How to claim a warranty against defects
4. To claim under these warranties against defect, the Purchaser:
4.1. must cease using the product immediately after the defect appears; and
4.2. must notify SCHOOLFURN within 7 calendar days after the defect appears;
4.3. provide SCHOOLFURN a copy of the original Sales Order or tax invoice.
5. To make a claim, contact SCHOOLFURN on 1300 800 957 or sales@schoolfurn.com.au
6. Once a claim has been lodged with our service department, SCHOOLFURN will assess your claim, and respond within 2 business days.
7. The purchase must bear the expense of making the claim, and the cost of all freight, house calls, labours and other items. These will be charged to the Purchaser at standard SCHOOLFURN rates.
Remedies for warranty against defects
8. If a part or product is determined by SCHOOLFURN to have a manufacturing defect, SCHOOLFURN will, at the election of SCHOOLFURN, choose whether to repair or replace that part or product.
9. Under the SCHOOLFURN warranty against defects, the purchaser has the right to repair or replacement of the defective part or product only.
10. To the maximum extent permitted by law, unless expressly set out in these warranties against defect, and subject to any condition, warranty or right granted or implied under the Australian Consumer Law or any other law which cannot by law be excluded by agreement, SCHOOLFURN has no liability to the purchaser under the warranty against defects (other than repair or replacement of the defective part or product), whether in contract, in tort (including negligence), under any statute or otherwise, for any loss or damage of any kind suffered by you or any other person in connection with the goods including, but not limited to, indirect and consequential loss.
For further information regarding Schoolfurn warranties, please contact us on 1300 800 957 or email at sales@schoolfurn.com.au.
